For even the smallest startup, effectively using a CRM system is critical to ensure a meaningful understanding of the customer. At Solace, we understand this and ensure that every application, website, experience, or content artefact we develop can be tracked in the CRM as part of building a 360° of the customer.
For SaaS companies, engagement is critical to retaining subscribers, and innovative content is critical to engagement. Solace brings deep expertise in creating applications that can track content consumption to inform if customers are engaging effectively, as well as the creation of innovative content that is likely to carry a high rate of engagement.
Whether your company uses Stripe, PayPal, Woocommerce, or any combination of these to process online payments, Solace has the know-how to integrate these applications effectively into a website, content, social media, or any other content artefact we create for clients. Solace also understands that the actual placement and content surrounding the payment application can make a difference.
Clearly, customer satisfaction is critical to subscription renewals and increasing ARR for every SaaS company. Net Promoter Score (NPS) is the leading measure of customer satisfaction and it’s important to measure this frequently to spot negative trends while there is still time to take corrective action. NPS can be measured for the brand overall or specific attributes of a solution such as the onboarding experience. The Solace team understands NPS and can integrate this and other measures into the applications, websites, and experiences they build for clients.
Making customer support and service accessible can be a differentiator, even if the application or solution is truly meant to be “self-service.” There is substantial research indicating that customers are much more likely to renew a subscription if they feel that support is “there,” even if they don’t use it. For every project, the Solace team ensures that accessibility to support resources is always part of the UI/UX
Customers make it clear they prefer to have social media and other connection opportunities present in the context of the application they’re using, rather than just stationary at the top right of the screen on any device they’re using. This is a core design principle for the Solace team.
AgriTech platform. Created an elevated brand image and website that appeals to farmers, crop advisors, and investors.
An award winning platform connecting the independent coffee community. Delivered a new website to increase conversions.
Strabo is a wealth analytics platform that empowers individuals to aggregate their financial assets for better visibility of their total net worth.
Faster time to dashboard
With a single deployment we can serve multiple customers. From, company admins, to different tiers of the subscription licence we ensure the a single database effectively segregates user groups.
SaaS applications usage is generally not predictable, consumption can dramatically vary in some months. The infrastructure on the applications deployed should really have an ability to expand/shrink the resources used behind the show.
SaaS applications generally follow seat based charging type- the number of quantity purchased will decide the amount to be paid.
An enterprise organisation would want to have a single identity system in place in order to authenticate the various systems which are going to be consumed by users.