Case study
Modernising traditional notarisation services
Legitify allows you to notarise documents online making the notarisation process simple, efficient and effortless!
The primary objective was to boost the platform’s conversion and retention rates.
Many individuals were interested in the service, but the founders discovered that it was unclear how to actually arrange an appointment.
We moved forward with a variety of UX exercises to better pinpoint the source of issue and to present new engaging user flow and experience.
UX Audit was the first step in our procedure. By closely examining the current platform, we were able to pinpoint the key issues and potential fixes.
We talked to a variety of users and legal experts during our research, which helped us better grasp their problems and demands.
We created the user flow, went through a few client iterations to get it just right, and then we started putting it into practice.
Our key objectives were to simplify the scheduling of appointments and the management of many notary sessions for users.
To promote user retention, we also needed to make the experience more valuable and interesting.
For the purpose of managing appointments and all notarisation sessions, we created a dashboard for notaries.
For company administrators, we also unveiled a brand-new function that makes it easier to manage employee schedules.
A Clear, Efficient, and Intuitive System for Notaries and Administrators
After establishing the core design for the dashboard, we focused on optimizing the workflow experience for notaries and admins, ensuring that appointment management, document verification, and user communication are effortless and highly efficient.
A Streamlined and Scalable Notary & Admin Platform
Through a user-focused and research-driven design approach, we transformed the notary and admin experience into a highly efficient, transparent, and intuitive system. Our design improvements ensured that appointment scheduling, document verification, and workflow management are seamless and user-friendly, enhancing productivity for notaries, administrators, and users alike.
